SEND ME takes the security of your account, personal data, and transactions seriously. This Security Policy describes the measures we take to protect your information and outlines your responsibilities in maintaining account security.

1. Data Encryption

All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS encryption. Payment information is processed through PCI-DSS compliant payment gateways, ensuring your financial data is never stored on our servers in an unencrypted form.

2. Account Security

• Your account is protected by a password and/or OTP (One-Time Password) authentication.
• We recommend using a strong, unique password for your SEND ME account.
• Do not share your login credentials, OTP, or account details with anyone, including individuals claiming to be SEND ME staff.
• SEND ME will never ask for your password or OTP via call, SMS, or email.

3. Fraud Prevention

We employ automated fraud detection systems to monitor unusual account activity, suspicious transactions, and unauthorized access attempts. If we detect any suspicious activity on your account, we may temporarily suspend access and notify you immediately.

4. Secure Payments

• All payments on SEND ME are processed through trusted, third-party payment gateways.
• We do not store your full credit/debit card numbers on our platform.
• Always verify the order summary before confirming payment.
• Be cautious of any third-party links or payment requests outside the SEND ME app.

5. Delivery Partner Verification

All SEND ME delivery partners undergo identity verification before joining our platform. You can verify your delivery partner's details (name and photo) within the app once your order is out for delivery. If you have any concerns about your delivery partner, please contact support immediately.

6. Reporting Security Issues

If you notice any suspicious activity on your account, believe your account has been compromised, or discover a security vulnerability in our platform, please report it to us immediately through the SEND ME app or our official support channels. We take all reports seriously and will act promptly.

7. Third-Party Links and Services

Our platform may contain links to third-party websites or services. SEND ME is not responsible for the security practices of these third parties. We encourage you to review their security and privacy policies before sharing any information.

8. Policy Updates

We continuously review and update our security practices to address new threats and vulnerabilities. Any significant changes to this Security Policy will be communicated through the app. Your continued use of SEND ME after such changes constitutes your acceptance of the updated policy.